Our FAQ`s
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FAQs

 
 

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+41 (0) 840 42 42 42

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Questions and answers about tours

Functionality

How does the Segway PT work?

The Segway PT is a computer on two wheels: five gyroscopic sensors and two acceleration sensors analyze the terrain and body position of the driver one hundred times per second. To move the Segway PT forward or backwards, the driver simply leans forward or backwards. To turn left or right, the driver tilts the LeanSteer handlebar to the left or right. When the driver stands upright the vehicle stops. Further information about the functionality of the Segway PT can be found here.

How do I learn to ride the Segway?

Our guides will show you how the Segway PT works. Afterwards, each participant can experience the unique Segway life and drive style. To get used to the device, the Segway PT will be switched into beginner mode allowing reduced speed. The guides are available at any time for questions and provide a safe realization of the event.

What is the maximum speed?

The maximal speed of the device is 20 km/h.

How large is the range with one charging of the battery?

With a fully charged battery the vehicle has a theoretical range of up to 40km. The travel distances depend primarily on payload, riding style, temperature and terrain. A Classic Tour which lasts 2.5 hours (incl. 30 min of instructions and safety training) is approximately 15km long, ensuring a sufficient reserve battery load. On our Special Tours, however, we are usually longer on the road and manage well over 800 meters in altitude difference.

Safety (Security)

How safe is riding a Segway?

The utmost care and research has been invested in the security of the Segway PT. Redundant systems and comprehensive sensors ensure that the vehicle is at all times controllable, also in exceptional circumstances. Detailed information about the technology can be found here.

Years of experience prove that the Segway PT is a secure vehicle when used appropriately. Just as with every other vehicle however, it is important that the driver is looking ahead. Understanding the functionality of the Segway PT and using it appropriately can prevent injuries, which happen as a result of misemployment or loss of control. Our guides will impart the appropriate handling of the device during comprehensive safety training at the beginning of each tour.

Are helmets worn during tours?

For security reasons all guides and participants wear a helmet. We provide you with helmets in different sizes.

Who is liable in the event of damage?

Our vehicles are insured against damage to third parties (liability insurance). However, you are liable for all damages to your own vehicle. When booking the tour, participants can purchase the motor own damage insurance for a small fee. The participant´s individual accident or health insurance should cover personal injuries.

Requirements and conditions of participation

Which requirements and skills are necessary for driving a Segway?

The Segway PT is very easy to use and there are no special skills required. Hence, Segway riding is suitable for both young and old. Getting on the vehicle is similar to getting up a single step of a staircase without any assistance. The weight of the driver must be between 45 and 115 kg.

The Segway PT is classified as a small motorcycle in Switzerland and a valid driver’s license category A1 45km/h (scooter, aged 16 and above) or category B (car) is required. Currently, the Segway is permitted on Swiss roads, cycle paths and lanes as well as all areas where scooters or motorcycles (not mopeds) are approved. Further facilitation of traffic is planned at the beginning of 2015. Please find the details here (in german).

I have no driver’s license respectively only a learner´s permit. What are my options?

A Person without a valid driver´s license for riding a Segway PT can join a tour with an alternative vehicle. Possible options are E-Bikes (from 14 years holding a moped permit and from the age of 16 on without any license) or E-Bikeboards (from 14 years without a driver’s license). Simply tell us the number of alternative vehicles necessary in your initial request and we will verify the availability of them.

The Segway PT can be driven with a learner´s permit category A1, but not with the learner´s permit category B1. The facilitation of the changes decided upon in parliament concerning the facilitation of traffic will occur in the beginning of 2015. Then, participants over the age of 14 years holding a moped license or when older than 16 years without any license are allowed to drive a Segway PT. An overview of the planned facilitation of traffic can be found here (in german).

Can I drive a Segway whilst being pregnant?

It is possible to drive a Segway during pregnancy. However, keep in mind that you are on a motorized vehicle and the possibility of incidents can never be eliminated completely. Generally we do not recommend the participation for women in a late stage of pregnancy.

What should I bring?

We provide the vehicle, helmet and safety vest. Please wear weather-appropriate clothing. We suggest taking your own light rain protection along in case of uncertain weather conditions. Please wear closed, flat and comfortable shoes (Ladies: no high heels please). Warm gloves, winter footwear and warm clothing are recommended during the cold season of the year. Don’t forget to bring your Segway Driver Card if you already have one.

Group size

How many guides look after a group?

A maximum of 6 people are supervised by one guide. This ideal group size means that the guide can take care of all your needs. For larger groups we allocate proportionately more guides and form several small groups.

What is the minimum and maximum group size?

We operate our regular Public Tours with a minimum of 2 people (only weekends), all other tours starting from 4 participants. However, individual or small groups are possible against additional charges.

A maximum of 50 to 60 participants can simultaneously take part in a tour. This, however, involves a lot of logistics and organization on our part. The large group will be divided into smaller groups and start their tour staggered. We are happy to create an individual offer for you.

Are group discounts available?

Guided Segway tours are a unique experience also for large groups. However, we do not offer group rates or discounts. Larger groups require additional planning, organization and coordination of guides, as well as transport of supplementary equipment and devices. This additional effort and expense also affects the tour price. Please contact us for an individual quote.

We are a group of two. Which tour would suit us?

You may choose between the following two options:

  • As a group of two you can participate in a private tour. Against a small extra charge, you have the guide all to yourself and you can choose the tour, date and start time.
  • Another option is the participation in our Public Tours. These tours are always Classic Tours with a duration of 2.5 hours and take place regularly in every location at 2pm on Saturdays and Sundays. There are mixed groups with up to 6 people per group. Special feature: The Public Tours run with a minimum of only 2 persons!

Realization: Time, weather and language

Can I choose the time and date?

You can choose the date and the start time of your event – given that we have free capacities.

Our public tours (Classic Tours) have set times. They take place in every location at 2 pm every Saturdays and Sundays.

For all other tours you can choose the date and the start time of your event – given that we have free capacities. The Segway is equipped with lightning and can even be driven at night.

What happens if it rains?

In general our tours also run in non-optimal weather conditions. However, we cannot guarantee that the booked event can take place at the scheduled date/time. If a tour is cancelled due to weather or security reasons (heavy rain, storm, severe weather warning) you may rebook, obtain a voucher, or if agreed upon in advance you will get back your payment deducting our administrative charge.

Should we consider a tour as not feasible, you will be contacted and informed by us. If you are uncertain about the feasibility, do not hesitate and contact us one or two days before the scheduled event under +41 (0) 840 42 42 42.

We provide rain ponchos free of charge in case of a short rain shower during your tour.

In which language are the tours held?

In the Swiss-German part of Switzerland our tours are normally held in German, in the French-Swiss part in French. Naturally it is also possible to arrange a tour being held in the language of your choice (e.g. English). Please advise the desired language/s in your initial request so we can take it into account.

Locations and availability

Where can I find the meeting point of my tour?

You will find our meeting points here. The guide will welcome you at the agreed time and meeting point.

What is the best way to arrive at the meeting point?

You can find all information about our meeting points for tours here including directions, on-site parking options and details about your journey with public transport.

How can I reach the mobileo team outside office hours?

Our hotline is reachable every day under +41 (0)840 42 42 42 - also on the weekends. Do not hesitate to contact us if you have any questions.

 
 

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